Chatting with Flo FAQs

In a sense, yes. The Chatbot embodies the true essence of Flo. That said, it is pre-programmed.

You can just tell Flo that you want to speak to a real person or use the menu in the bottom of the screen (within the Flo Chatbot on Facebook) to select Contact Us. From there, you'll have options on how to talk to a real person.

The Flo Chatbot's specialty is providing auto quotes, but she'll chat about anything. Tacos, unicorns, Jamie — you name it, let's yak!

Flo knows a lot of things, but unfortunately not everything. If she doesn't seem to understand you, it just means she didn't feel confident she understood what you were asking. Try asking another way.

The vehicle(s) listed were found based on the address you entered. If you don't see the vehicle you want to include, just go ahead and type it in on your own. (e.g. 2016 Honda Accord)

Flo only collect information that is necessary to provide accurate quotes for your specific situation. Please see our Privacy Policy for more detailed information.

Sorry! You can't go back within the chat. Once you complete your quote, we'll provide you a direct pathway into our quoting system, and you'll be able to review and edit any information and ultimately purchase if you choose. You can also type "Start Quote" if you'd like to begin a brand-new quote.

Great! Just click on the link and you'll jump right into our quoting system to review or edit coverages and ultimately purchase if you choose.

No problem. If you didn't delete the conversation, you should be able to open it back up and see the conversation history, including a link to your quote if you completed one. You can also click on "retrieve quote" in the menu, and we'll show you where to go to retrieve a previous quote as well.

Flo can help point you in the right direction on how to file or get the status of a claim, or make an update to your policy. But it doesn't provide actual claim or policy details or facilitate changes...yet. We'll certainly be watching performance closely to see what features might add the most value in the future.

Not directly through Messenger, yet. But, you can easily buy online after your quote. Our goal is to allow you to start a quote as easily as possible and then provide you a direct pathway to our quoting system to review or edit coverages and ultimately purchase if you choose. We'll certainly be updating the Flo Chatbot in the future and adding more features.

If you're on a desktop, you can go right to the Messenger tab in your left-hand menu column or the Messenger icon on the top right and search for "Flo from Progressive". Or you can go to the "Flo from Progressive" page and click "Send Message" to get started. If you're on mobile, you will have to download Messenger. Good news is it's free and so easy to get. Here's the link for Facebook Messenger.

Sorry about that, we may be having technical difficulties—silly robots. Check back later and see if we've got it oiled back up again. You can always visit progressive.com or call us at 1-855-347-3939 if you need immediate assistance. Please note, if you asked to talk with a live representative, we asked the Flo Chatbot to not respond for a while to assure your questions were answered or concerns addressed.

In a sense, yes. The Google Assistant Flo Chat embodies the true essence of Flo. That said, it is pre-programmed.

You can just tell Flo that you want to speak to a real person. From there, you'll have options on how to connect to a Progressive representative.

Flo's specialty is providing auto quotes and answering insurance information, but you can ask her anything. She's happy to talk about life, insurance mysteries, Jamie — just ask!

Flo knows a lot of things, but unfortunately not everything. If she doesn't understand your question, it just means she's not confident she understood what you were asking. Try asking a different way.

Flo only collect information that is necessary to provide accurate quotes for your specific situation. Please see our Privacy Policy for more detailed information.

Flo can help point you in the right direction on how to file or get the status of a claim, or make an update to your policy. But it doesn't provide actual claim, policy details or facilitate changes...yet. We'll certainly be watching performance closely to see what features might add the most value in the future.

Not directly through Google Assistant, yet. But, you can easily buy online after your quote. Our goal is to allow you to start a quote as easily as possible and then provide you a direct pathway to our quoting system to review or edit coverages and ultimately purchase if you choose. We'll certainly be updating the Flo Chat in the future and adding more features.

Say "Hey Google, talk to Progressive" to get started and then get answers to your insurance questions or start a car insurance quote.

Sorry about that, she may be having technical difficulties. Check back later and see if she's working again. You can always visit progressive.com or call us at 1-855-347-3939 if you need immediate assistance. Please note, if you asked to talk with a live representative, we asked the Flo Chatbot to not respond for a while to assure your questions were answered or concerns addressed.

We maintain physical, electronic, and procedural safeguards to protect your information. We use a secure server and security protocol to safeguard your information when you get a quote and purchase a policy. Any info you provide in the messaging thread is also subject to Facebook's privacy and data policy. We do not ask for highly sensitive information (e.g., SSN) inside of the messaging thread.

Yes! If you provide accurate information about yourself, your drivers, and your vehicles, and it matches the information we obtain from third parties, such as your driving and claims history reports, your quote will be accurate. What you see is what you pay. In some states, the law may require the inclusion of additional coverages that may increase your quote, unless you reject such coverages as required by law.

Like most insurance companies, we ask for your Social Security number when you get a quote. But this is optional, and you do not have to provide it. This helps us verify your identity and provide the most accurate quote. Your information will be kept safe and your credit score will not be affected in any way.

We use your email address to allow you to retrieve your quote later and send you a summary of your completed quote. We will not sell your email address to other non-Progressive companies for their marketing purposes without your consent.

Please read our full Privacy Policy.